G-HIBIKI AI IVR
Supported business workflow
We provide automated and optimized business workflows.
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reception
Voice enquiries
AI automatically accepts -
understanding
Speech content
AI analyzes and understands intent -
Allocation
Proper operations, processing, and response routes
Allocation -
process
System integration for business
Autorun -
Completed
Automated voice response with response results
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record
Interacting with users
Recorded as data
How G-HIBIKI AI IVR works
Our unique AI analyzes (understands) and completes user inquiries via automated voice.
Benefits of use
We ensure consistent service quality and optimize workload.
FAQ
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Q1. Can inquiries be completed without a human response?
Yes, it is possible. G-HIBIKI AI IVR handles everything from initial response to understanding the content, sorting, and processing coordination using AI, allowing you to complete inquiry handling without human intervention.
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Q2. Can you handle inquiries at night or on holidays?
Yes, we can accommodate that. The G-HIBIKI AI IVR can operate 24 hours a day, 365 days a year, ensuring stable customer service at any time of day.
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Q3. Can it be integrated with existing business systems or internal government systems?
Yes, it is possible. By replacing existing telephones with G-HIBIKI AI IVR, you can flexibly connect to internal business systems, application management systems, and other systems within the government.
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Q4. I'm concerned about the accuracy of voice recognition and AI. Is this okay?
The G-HIBIKI AI IVR employs AI optimized for business use and has a mechanism to appropriately reconfirm and collaborate with human personnel even in the event of misrecognition.
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Q5. Is security and personal information handling safe?
It is designed with government-level security in mind, and safety is ensured through communication encryption, access control, log management, and other measures.