Field Consulting
Role in G-Gravity
This position will see you at the forefront of G-Gravity's business with central government ministries and agencies, either working on-site at the client's site or working closely with them to accompany them on their work.Your main mission will be to carefully identify issues and improvement needs that arise in the daily work of each department, organize and share these with the DX organization, and lead to the necessary responses.
You will utilize your basic digital knowledge to respond to on-site consultations and simple improvement proposals, while expanding individual initiatives into improvement activities for the entire organization. You will also be responsible for coordinating and assisting with the implementation of the DX organization's policies and measures into the work of each department, taking into account the situation on-site.
Business characteristics
Standing at the forefront of business
Connecting voices from the field to organizational change
Digital transformation in central government ministries and agencies is still in its infancy.
In particular, individual business departments face many concerns rooted in the daily execution of their work, as well as many areas for improvement and efficiency.
Field Consultants are on the front lines of customer operations, working closely with staff to carefully identify any problems or issues they may have. They organize the insights and requests they gain from the field and share them with higher-level departments and the DX organization, thereby opening up opportunities for improvement.
Building on digital literacy,
Creating optimal collaboration depending on the issue
A Field Consultant's work begins with proposing improvements and addressing relatively small issues that arise on-site to the extent possible.
Utilizing their basic understanding as digital professionals, they will make small improvements and build trust on-site while receiving consultations from the field.
On the other hand, we may also be faced with larger challenges or themes that require overall optimization. In such cases, we organize the situation, clarify the key points and requests, and then connect them to internal and external engineers, partners, and higher-level customer organizations. In this process, we also have the opportunity to advance our careers to become engineers or higher-level consultants.
Because there is a certain degree of autonomy
Adjustable and stable working style
Field Consultants are distributed across various organizations within a client company. This requires self-management to continuously advance work while prioritizing tasks. This position is suitable for those with a high level of autonomy, as they can set their own pace for delivering value.
On the other hand, it is an environment where you can make use of the company's support system. Adjustments to work hours are relatively easy to make, and because the workplace is a public institution, working hours are fixed. Another feature is that the work style is well-balanced, making it easy to maintain a work-life balance.
Characteristics of successful candidates
- Those who can communicate carefully with customers' on-site staff and build relationships of trust
- Those who have a basic understanding of digital technology and can keep up with it while learning
- Those who can manage their own pace and work towards solving the issues at hand without leaving them unaddressed
- Able to grasp and record customer situations, organize necessary information succinctly, and share it both internally and externally (minutes, concise reports, etc.)
- Those who can move forward by consulting and cooperating rather than taking on the burden alone
Potential candidate personas
*The following is merely a sample and does not represent any specific members or candidates.
Type 1: Those who want to shift their focus to a stable job that allows them to utilize their IT work experience while working closely with the field.
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Examples of job titles
SIer/IT vendor, Customer Success, 27 years old, female
Persona: MBTI is "ESFJ (Consular Officer)", just returned to work six months ago after giving birth to her first child and taking childcare leave. -
Motivation for job hunting
At the system integrator where he has worked since graduating from university, he has worked alongside customers' on-site personnel through implementation support, operational support, and proposals for simple business improvements. While he finds the work of resolving customer problems rewarding, there are many situations where he is unable to intervene due to the scope of the contract or the products, so he began to aspire to a job where he can be involved in improvements from a position closer to the field.
With an eye toward balancing work and childcare, she is considering changing jobs in search of an environment where she can easily adjust her work style and where her achievements are properly evaluated.
Type 2: Those who want to transition their career to the digital field based on their basic sales skills
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Examples of job titles
Auto parts manufacturer, salesperson for a specific car body manufacturer, 28 years old, male
Persona: MBTI is "ENTJ (Commander)", graduated from the Department of Mechanical Engineering, Faculty of Engineering.
Currently living in the Tokai region, but with his partner changing jobs, he also wants to work in Tokyo. -
Motivation for job hunting
I have mastered the basics of sales and have received consistent praise from clients and within the company. However, I no longer want to continue selling to the same clients and products, but I have a strong desire to challenge myself in a business that will help me grow.
With his partner changing jobs and wanting to work in Tokyo, he is considering moving to the digital field as an environment where he can increase his market value in the long term. He is also considering advancing his career to IT consulting or planning positions in the future.
Type 3: Those who aim to change careers to become digital BtoB professionals by utilizing the customer service skills they have cultivated in toC business.
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Examples of job titles
Luxury service concierge, 38 years old, male
Persona: MBTI is ISFJ (Advocate), changed career from apparel store staff 10 years ago.
I have been studying English for 10 years. -
Motivation for job hunting
I feel that my current job, which allows me to build long-term relationships of trust with customers, is a perfect fit for me.
However, due to changes in his family situation, he is aiming to switch to office work with weekends off.
Although he has little knowledge of the digital field, he is interested in technology-related work as a promising career and is open to making a career change while learning. He is also willing to take on a major career change if it is a position where he can utilize his experience in improving on-site operations and his ability to build trusting relationships with customers.
Open positions in this area
Field Consultant
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